Patrol & Membership Database (PAM)

This section contains information for club database administrators who have access to the CRM or Member Portal.

What is PAM?

PAM is a central database for all Surf Life Saving clubs in New Zealand. It is used to log details of members (contact details, awards, memberships etc) and patrols and incidents. PAM holds this information securely, and the data gives us an understanding of trends across the whole organisation. All clubs must log their members, patrols and incidents onto PAM. The database has two components - the CRM and the Member Portal.

CRM:

CRM User Guide  (PDF) - last updated May 2017
Access the CRM here - https://crm.surflifesaving.org.nz

Some user guides are in the process of being updated to reflect recent changes. We appreciate your patience while this is completed.

Member Portal:

Member Portal User Guide (PDF)
Access to the Member Portal here - https://webportal.surflifesaving.org.nz/login

PAM Overview
Logging In - info for club admins and members
Club Admin Levels
Club Admin Portal Log Ins - setting up members with access to the Portal
Clubs
Club - how to amend your club details and view/add club roles
Members - information on your members and how to view and edit their contact information
Memberships - information on memberships and how to roll your memberships over to the current season
Families - how to create families within your club, remove members, and utilise the family subscription record
Applications - action the new membership applications into your club
Transfers - action the transfers in and out of your club
Awards  - how to view your club awards and how to create a new award recipient
Incidents - how to enter your incident details
Patrol Teams - set your patrol teams up, elect the members and the dates that the team will patrol on.
Patrols (set up) - enter your patrol captains report forms in the Patrols section.
Patrols (editing) - enter your patrol captains report forms into patrols which have already been created.

Course Booking System:

Course Booking System User Guide (PDF) - last updated August 2017.