Getting Started

We're so glad that you're interested in completing our online learning!

Getting started can be difficult so we've created the below resources to support you on your way. If you have any questions or would like more information, please email member.education@surflifesaving.org.nz.

If you wish to provide feedback on any of the SLSNZ online learning, please click here to complete the feedback form.

FREQUENTLY ASKED QUESTIONS

We've pulled together some of the most common questions we get asked. If you're still not sure get in touch with member.education@surflifesaving.org.nz - We'd be happy to help!

We also have a dedicated help section within the etrainu online learning platform, simply scroll down on the home page once you've logged in for access to further FAQ's and video tutorials.

I can’t login to my account

There are several reasons why you may not be able to login to your etrainu account.

In some cases your membership may not be sitting within the current season. If you think this may be the case for you, contact your Club Administrator for support.

If you have entered your password incorrectly three or more times, you may be locked out. You can wait 24 hours for your account to unlock, or contact your Club Support Lead who may be able to assist sooner, depending on availability.

If you have tried the above with no success, contact the Member Education team at member.education@surflifesaving.org.nz.

I have forgotten my username or password to login

Simply click on the ‘Forgot your password?’ link on the login screen and enter your email address to generate a password reset link, this will include your username, if you don’t receive an email please contact database@surflifesaving.org.nz for support

How can I enrol myself into a course or online learning?

Once you’ve logged in simply navigate to the ‘Training Library’, find the course relevant to you and select ‘Enrol’, this will now be available to you in the ‘My Training’ Library.

Note that some courses are set up with pre-requisites, meaning you must hold specific awards before enrolling into those courses on etrainu. The pre-requisites for each course can be found on the SLSNZ website under Lifesaving. Select your course to view requirements.

If you hold the pre-requisites but still cannot enrol, contact member.education@surflifesaving.org.nz.

I completed my theory but the tile on etrainu still says in progress?

There are two tiles on etrainu — a course tile and a module tile. When you complete a theory module, the module tile will show complete.

If the course has both a theory and practical component, the course tile remains “In Progress” until all components have been completed.

If both theory and practical are complete but it still shows “Not Started” or “In Progress”, read the next FAQ or contact member.education@surflifesaving.org.nz.

I did my theory and practical component but nothing is showing up on CRM. What can I do?

First check your theory component says completed. If not, ensure all requirements have been met.

Assessors also need to mark the event as complete for awards to flow through to CRM. Check with your assessor that this has been done.

If you still cannot see your award on your record, contact member.education@surflifesaving.org.nz.

ONLINE LEARNERS

For those learners just getting started with online learning we've included some handy video tutorials and user guides below 

How to Login:

How to update your personal details:

How to change your password:

 

ONLINE ASSESSORS

If you are a refresher assessor an instructor or examiner this section is for you! We've included some handy video tutorials and user guides below 

How to download the Assessor App:

 

ONLINE LEARNING ADMINISTRATORS

This section is for club administrators or those responsible for supporting members with online learning, we've included some handy video tutorials and user guides below 

Setting up Online Learning Administrators:

Changing a member password as an Admin: