Benestar is the counselling and wellbeing provider for SLSNZ/SLSNR members. All patrolling members and their immediate families* have access to fully funded counselling and wellbeing resources through Benestar. Benestar have counsellors throughout New Zealand who can be selected and booked online by the user. They also can be booked by phone.
To access Benestar counselling online, head to: https://www.benestar.com/user/login
In the "not registered?" section:
- Enter the SLSNZ ID: XEROCUSTNZ
- Enter token/password: XEROCUSTNZ1
When directly booking a counsellor from website, make sure you say that you are accessing as part of the Xero Assistance Program
To access Benestar counselling by telephone
Call 0800 360 364. State you are from Surf Lifesaving and accessing as part of the Xero Assistance Program.
*Family members are classified as ‘immediate family members living in the same household’.
Benestar offers support after traumatic SLS incidents, challenges within SLS Clubs and also provides support for personal issues such as stress and anxiety, as well as family issues such as violence, grief, and hardship. Support is provided through expert clinicians, counsellors and advisors either face-to-face, via phone, video, learning modules, online live chat, and through the Benestar app.
Confidentiality underpins this service. SLSNZ has no access to any information about who accesses this service.
HOW TO CREATE YOUR OWN PROFILE AND ACCESS ‘BENEHUB’
BeneHub is Benestar’s online resource centre and app which provides resource that lets you take charge of your own health and wellbeing. Access health and wellbeing resources anywhere, anytime from your preferred device. BeneHub is easy to navigate and you can search for content by topic or type (e.g. video, article or activity).