SLSNZ Counselling Support

TELUS Health (previously was called Benestar) is the counselling and wellbeing provider for SLSNZ members. All active and current members and their immediate families* have access to fully funded counselling and wellbeing resources through TELUS Health.  All members are entitled to two sessions per issue. This means that you can access two sessions again in the same year if another issue arises. 

TELUS Health have counsellors throughout New Zealand who can be selected and booked online by the user. They also can be booked by phone. Active current members include patrolling members, committee members, officials, coaches and Peer Supporters.

To access TELUS Health counselling online, head to: http://www.benestar.com/breg/xerocustomer

When directly booking a counsellor from website, make sure you say that you are accessing as part of the Xero Assistance Program

Telus Health Benestar

TELUS Health offers support after traumatic SLS incidents, challenges within SLS Clubs and also provides support for personal issues such as stress and anxiety, as well as family issues such as violence, grief, and hardship. Support is provided through expert clinicians, counsellors and advisors either face-to-face, via phone, video, learning modules, online live chat, and through the TELUS Health app. 

Confidentiality underpins this service. SLSNZ has no access to any information about who accesses this service.

To access TELUS Health counselling by telephone

Call 0800 360 364. State you are from Surf Lifesaving and accessing as part of the Xero Assistance Program.

*Family members are classified as ‘immediate family members living in the same household’.

The TELUS Health counselling support for SLSNZ members is available to provide short term support to members to assist with challenges they may be facing. Sessions are provided in batches of two. 

TELUS Health offers two session per issue for our members. For further support for Surf Life Saving related issues (i.e. Critical Incident Support), please contact the National Wellbeing Lead in confidence where further funded support can be arranged.

National Wellbeing Lead:  ari.peach@surflifesaving.org.nz

TELUS Health One app

  • Search for resources and tools on topics ranging from family and life to health, money and work
  • Stay connected to your organisation through the News Feed
  • Receive support on your own schedule with CareNow
  • Access the Total Wellbeing Assessment to help identify your wellbeing strengths and opportunities for improvement

Click here for information to download the app